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Мы хотели, чтобы никто не мог прикинуться нами и чтобы магазины понимали: мы не анонимные тролли, а открытые люди со своими правилами.",{"children":1094,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1095,1097],{"detail":14,"format":19,"mode":15,"style":16,"text":1096,"type":18,"version":19},"Второго апреля",{"detail":14,"format":14,"mode":15,"style":16,"text":1098,"type":18,"version":19}," мы приняли четыре документа: Декларацию принципов, Положение о деятельности, Публичную политику и Положение о бейджах. Важно понимать: это не законы, не указы и не документы, которые кого-то обязывают. Как мы сами написали в Положении, эти бумаги «не имеют статуса нормативного правового акта и не налагают обязательств на торговые организации или государственные органы». Это наш внутренний моральный кодекс. Мы не зарегистрированы как юрлицо, не НКО, не общественная организация. Мы просто граждане, которые действуют в рамках своих конституционных прав. Документы нужны нам, чтобы не сорваться на эмоции и чтобы любой мог зайти и проверить, по каким правилам мы работаем.",{"type":23,"version":19},{"children":1101,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1102],{"detail":14,"format":14,"mode":15,"style":16,"text":1103,"type":18,"version":19},"Весной Борис Степаненко (MerVik) увидел наш проект, решил вложиться благотворительно и сделать новый сайт. Теперь он наш технический директор. Мы получили полноценную платформу: форму жалоб с прикреплением фото, раздел для партнёров и СМИ, нормальный FAQ, адаптацию под телефон, чтобы вы могли проверить отчёт, стоя у полки.",{"children":1105,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1106,1108],{"detail":14,"format":19,"mode":15,"style":16,"text":1107,"type":18,"version":19},"Двадцатого мая",{"detail":14,"format":14,"mode":15,"style":16,"text":1109,"type":18,"version":19}," мы сделали ещё один шаг к тому, чтобы город слышал нас громче. Начали активно работать с партнёрами. Одним из первых стал астраханский блогер и музыкант Никита Цоер — человек, который просто неравнодушен к городу. Мы верим, что чем больше голосов говорит о качестве продуктов, тем быстрее это станет нормой.",{"children":1111,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1112,1114],{"detail":14,"format":19,"mode":15,"style":16,"text":1113,"type":18,"version":19},"Двадцать седьмого мая",{"detail":14,"format":14,"mode":15,"style":16,"text":1115,"type":18,"version":19}," у нас появился маскот — Фрешчик Валидов. Теперь он отвечает вам в Telegram, VK и мессенджере Макс. А ещё мы вышли на связь с «Астраханскими транспортными новостями» — потому что качество жизни в городе — это не только полки, но и то, как мы до них добираемся.",{"children":1117,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1118,1120],{"detail":14,"format":19,"mode":15,"style":16,"text":1119,"type":18,"version":19},"Первого июня",{"detail":14,"format":14,"mode":15,"style":16,"text":1121,"type":18,"version":19},", как и планировали, запустился новый сайт freshcheckastra.ru. Старый домен теперь автоматически перенаправляет сюда. Мы окончательно попрощались с именем «Просрочка Патруль». Теперь это FreshCheck во всём: в документах, в адресе, в подходе.",{"children":1123,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1124],{"detail":14,"format":14,"mode":15,"style":16,"text":1125,"type":18,"version":19},"А теперь — про то, почему я сегодня особенно горд.",{"children":1127,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1128],{"detail":14,"format":14,"mode":15,"style":16,"text":1129,"type":18,"version":19},"В ноябре прошлого года мы проверили «Магнит» в ТЦ «Три Кота» на Минусинской. Нашли детское питание с просрочкой на месяц, булочки с плесенью, соки и орехи. Опубликовали отчёт, поставили три девять из пяти. Думали, магазин поймёт намёк. Мы не хотели жаловаться. Честно. Наша цель — чтобы магазины сами следили за полками.",{"children":1131,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1132,1134],{"detail":14,"format":19,"mode":15,"style":16,"text":1133,"type":18,"version":19},"Третьего мая",{"detail":14,"format":14,"mode":15,"style":16,"text":1135,"type":18,"version":19}," мы вернулись в тот же «Магнит». И увидели кошмар: семнадцать наименований просрочки, более сорока пяти единиц товара. Капуста по-корейски просрочена на сто сорок шесть дней. Сок яблочный — на девяносто четыре дня. Семена подсолнечника — на пятьдесят четыре. Ничего не изменилось. Стало хуже.",{"children":1137,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1138],{"detail":14,"format":14,"mode":15,"style":16,"text":1139,"type":18,"version":19},"Мы собрали фото, видео, пояснения свидетеля. И впервые за всю историю проекта направили официальную жалобу в Роспотребнадзор. Мы не хотели. Но магазин не оставил выбора.",{"children":1141,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1142,1144],{"detail":14,"format":19,"mode":15,"style":16,"text":1143,"type":18,"version":19},"Третьего июня",{"detail":14,"format":14,"mode":15,"style":16,"text":1145,"type":18,"version":19}," — буквально вчера — пришёл ответ. Наши сведения полностью подтвердились. В отношении АО «Тандер» будет рассмотрен вопрос о привлечении к административной ответственности по части второй статьи 14.43 КоАП РФ. Проверка инициирована по требованию прокуратуры области.",{"children":1147,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1148],{"detail":14,"format":14,"mode":15,"style":16,"text":1149,"type":18,"version":19},"Это наш первый кейс, доведённый до реального результата по крупной федеральной сети. Мы не заменяем Роспотребнадзор. Мы — его глаза в торговом зале.",{"children":1151,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1152],{"detail":14,"format":14,"mode":15,"style":16,"text":1153,"type":18,"version":19},"В тот же день, третьего июня, мы проверили «Пятёрочку» на Космонавта Комарова. Итог — четыре с половиной из пяти. Достойно, с единичными замечаниями, с корректным приёмом со стороны персонала. Мы рады, когда магазины работают честно — тогда наша задача просто подтвердить это.",{"type":23,"version":19},{"children":1156,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1157],{"detail":14,"format":14,"mode":15,"style":16,"text":1158,"type":18,"version":19},"Если кто-то думает, что мы ведём войну с магазинами — нет. Мы за них. Мы за то, чтобы они работали честно и не теряли покупателей. Каждый наш визит начинается с уважения. Мы не выписываем штрафы, не изымаем товар, не представляемся инспекторами. Мы просто хотим, чтобы каждый астраханец, входя в магазин, знал: здесь ему не подсунут отраву.",{"children":1160,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1161],{"detail":14,"format":14,"mode":15,"style":16,"text":1162,"type":18,"version":19},"Мы выросли из двух человек с корзиной в руках в проект с сайтом, документами, партнёрами, маскотом и первыми победами. Но суть не изменилась. Мы всё так же открыты к диалогу. Если магазин считает оценку несправедливой — мы готовы рассмотреть. Если вы видели просрочку — напишите нам. Мы проверим, задокументируем и доведём дело до конца.",{"children":1164,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1165],{"detail":14,"format":14,"mode":15,"style":16,"text":1166,"type":18,"version":19},"Свежие продукты — это не привилегия, а норма. Давайте делать её реальностью вместе.",{"children":1168,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":212,"textStyle":16},[1169],{"detail":14,"format":212,"mode":15,"style":16,"text":1170,"type":18,"version":19},"Роман Трошин, основатель FreshCheck",{"createdAt":1172,"updatedAt":1172,"uploaded_by":1173,"url":1175,"filename":1176,"mimeType":491,"filesize":1177,"width":493,"height":494,"focalX":495,"focalY":495,"id":1178,"thumbnailURL":20},"2026-06-04T16:39:51.998Z",{"name":484,"role":485,"avatar":486,"id":487,"sessions":1174},[],"https://api.freshcheckastra.ru/api/media/file/2026-06-04T16-39-51-td9b1.png","2026-06-04T16-39-51-td9b1.png",567549,"6a21aa57da26ac60b0b1e942",[1180,1185],{"createdAt":1181,"updatedAt":1182,"name":484,"slug":1183,"id":1184},"2026-06-04T16:40:17.851Z","2026-06-04T16:40:17.852Z","rt","6a21aa71da26ac60b0b1e99e",{"createdAt":756,"updatedAt":756,"name":757,"slug":758,"id":759},{"status":514,"published_at":1187,"author":1188},"2026-06-04T16:41:32.658Z",{"name":484,"role":485,"avatar":1189,"id":487,"sessions":1190},{"createdAt":518,"updatedAt":518,"alt":519,"uploaded_by":487,"url":520,"filename":521,"mimeType":491,"filesize":522,"width":523,"height":523,"focalX":495,"focalY":495,"id":486,"thumbnailURL":20},[],"6a21aaaeda26ac60b0b1e9f0",{"createdAt":1193,"updatedAt":1194,"title":1195,"body":1196,"cover":1506,"rubrics":1514,"admin_panel":1537,"id":1542},"2026-06-03T16:04:02.731Z","2026-06-05T17:41:43.900Z","Первый кейс FreshCheck: мониторинг «Магнита» на Минусинской подтверждён Роспотребнадзором",{"root":1197},{"children":1198,"direction":20,"format":16,"indent":14,"type":480,"version":19},[1199,1205,1206,1210,1216,1222,1228,1233,1234,1238,1242,1260,1264,1339,1343,1353,1354,1358,1370,1378,1385,1386,1390,1394,1402,1410,1418,1419,1423,1427,1447,1448,1452,1456,1470,1471,1475,1479,1500,1502,1504],{"children":1200,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1201,1203],{"detail":14,"format":19,"mode":15,"style":16,"text":1202,"type":18,"version":19},"3 июня 2026 года",{"detail":14,"format":14,"mode":15,"style":16,"text":1204,"type":18,"version":19}," Управление Роспотребнадзора по Астраханской области направило нам официальный ответ по жалобе от 4 мая 2026 года. 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мероприятия.",{"children":1229,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[1230,1231],{"detail":14,"format":19,"mode":15,"style":16,"text":1202,"type":18,"version":19},{"detail":14,"format":14,"mode":15,"style":16,"text":1232,"type":18,"version":19}," — получен официальный ответ Роспотребнадзора: факты подтверждены, начато административное производство.",{"type":23,"version":19},{"children":1235,"direction":20,"format":28,"indent":14,"type":29,"version":19,"tag":30},[1236],{"detail":14,"format":14,"mode":15,"style":16,"text":1237,"type":18,"version":19},"Что было выявлено 3 мая",{"children":1239,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[1240],{"detail":14,"format":14,"mode":15,"style":16,"text":1241,"type":18,"version":19},"В ходе визита участниками проекта были зафиксированы систематические нарушения сроков годности и условий хранения продуктов 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Мы хотим, чтобы каждый астраханец, заходя в магазин, был уверен: здесь ему продадут только качественный товар.",{"children":2258,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[2259],{"detail":14,"format":14,"mode":15,"style":16,"text":2260,"type":18,"version":19},"Версия 2.0 — это не откат, это зрелость. Мы отказались от поспешных экспериментов, которые выглядели жёстко, но работали плохо. Мы сохранили независимость, прозрачность и бескомпромиссность к просрочке — но обрели выдержку, профессионализм и устойчивость.",{"children":2262,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":19,"textStyle":16},[2263],{"detail":14,"format":19,"mode":15,"style":16,"text":2264,"type":18,"version":19},"С праздником вас. 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Один вручается администратору (он должен поставить на вашем экземпляре дату, подпись, расшифровку и печать/штамп). Если отказываются принимать — отправляйте Почтой России ",{"detail":14,"format":19,"mode":15,"style":16,"text":5141,"type":18,"version":19},{"detail":14,"format":14,"mode":15,"style":16,"text":6219,"type":18,"version":19}," на юридический адрес магазина (его можно найти на чеке, на «Уголке потребителя» или на сайте ФНС по ИНН).",{"children":6221,"direction":20,"format":28,"indent":14,"type":199,"version":19,"value":242},[6222,6224],{"detail":14,"format":19,"mode":15,"style":16,"text":6223,"type":18,"version":19},"Жалоба в Роспотребнадзор.",{"detail":14,"format":14,"mode":15,"style":16,"text":6225,"type":18,"version":19}," Направьте обращение через официальную сайт ведомства, приложив фото и копию претензии. Именно Роспотребнадзор уполномочен возбуждать дела по ст. 14.43 КоАП РФ и штрафовать магазин на суммы до 1 млн рублей.",{"children":6227,"direction":20,"format":28,"indent":14,"type":199,"version":19,"value":315},[6228,6230,6231,6232,6234,6236],{"detail":14,"format":19,"mode":15,"style":16,"text":6229,"type":18,"version":19},"Обращение в суд.",{"detail":14,"format":14,"mode":15,"style":16,"text":3694,"type":18,"version":19},{"detail":14,"format":19,"mode":15,"style":16,"text":5156,"type":18,"version":19},{"detail":14,"format":14,"mode":15,"style":16,"text":6233,"type":18,"version":19},", иски о защите прав потребителей могут предъявляться по месту жительства истца. Более того, в силу ",{"detail":14,"format":19,"mode":15,"style":16,"text":6235,"type":18,"version":19},"статьи 333.36 Налогового кодекса РФ",{"detail":14,"format":14,"mode":15,"style":16,"text":6237,"type":18,"version":19},", потребители освобождаются от уплаты госпошлины по искам, связанным с нарушением их прав, если цена иска не превышает 1 000 000 рублей.",{"children":6239,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":212,"textStyle":16},[6240],{"detail":14,"format":212,"mode":15,"style":16,"text":6241,"type":18,"version":19},"(Примечание: требовать у администратора «Книгу жалоб и предложений» бессмысленно. С 1 января 2021 года, в связи с принятием новых Правил продажи товаров, утверждённых Постановлением Правительства РФ от 31.12.2020 № 2463, обязанность вести такие книги в розничной торговле была упразднена в рамках «регуляторной гильотины»).",{"children":6243,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[6244],{"type":23,"version":19},{"children":6246,"direction":20,"format":28,"indent":14,"type":29,"version":19,"tag":30},[6247],{"detail":14,"format":14,"mode":15,"style":16,"text":6248,"type":18,"version":19},"Роль общественного мониторинга",{"children":6250,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[6251],{"detail":14,"format":14,"mode":15,"style":16,"text":6252,"type":18,"version":19},"Важно разграничивать полномочия:",{"children":6254,"direction":20,"format":16,"indent":14,"type":243,"version":19,"textFormat":19,"listType":244,"start":19,"tag":245},[6255,6261,6267],{"children":6256,"direction":20,"format":28,"indent":14,"type":199,"version":19,"value":19},[6257,6259],{"detail":14,"format":19,"mode":15,"style":16,"text":6258,"type":18,"version":19},"Покупатель",{"detail":14,"format":14,"mode":15,"style":16,"text":6260,"type":18,"version":19}," защищает свои личные права и требует возврата денег.",{"children":6262,"direction":20,"format":28,"indent":14,"type":199,"version":19,"value":212},[6263,6265],{"detail":14,"format":19,"mode":15,"style":16,"text":6264,"type":18,"version":19},"Общественные проекты (FreshCheck)",{"detail":14,"format":14,"mode":15,"style":16,"text":6266,"type":18,"version":19}," фиксируют системные проблемы, помогают с составлением претензий и формируют культуру потребления.",{"children":6268,"direction":20,"format":28,"indent":14,"type":199,"version":19,"value":44},[6269,6270],{"detail":14,"format":19,"mode":15,"style":16,"text":182,"type":18,"version":19},{"detail":14,"format":14,"mode":15,"style":16,"text":6271,"type":18,"version":19}," проводит официальные проверки и применяет меры государственного принуждения (штрафы, закрытие точек).",{"children":6273,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[6274],{"detail":14,"format":14,"mode":15,"style":16,"text":6275,"type":18,"version":19},"FreshCheck не подменяет государственные органы, но выступает эффективным катализатором изменений. Когда покупатели массово и грамотно отстаивают свои требования, бизнесу становится экономически выгоднее наладить внутренний контроль качества, чем платить миллионные штрафы и неустойки.",{"children":6277,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[6278],{"type":23,"version":19},{"children":6280,"direction":20,"format":28,"indent":14,"type":29,"version":19,"tag":583},[6281],{"detail":14,"format":14,"mode":15,"style":16,"text":1982,"type":18,"version":19},{"children":6283,"direction":20,"format":28,"indent":14,"type":21,"version":19,"textFormat":212,"textStyle":16},[6284],{"detail":14,"format":212,"mode":15,"style":16,"text":6285,"type":18,"version":19},"Материал носит информационно-просветительский характер и не является индивидуальной юридической консультацией. Конкретные правовые решения зависят от фактических обстоятельств дела. Все ссылки на нормы права приведены по состоянию на 24.05.2026. Перед совершением юридически значимых действий рекомендуется сверять актуальные редакции нормативных актов в официальных источниках (СПС «КонсультантПлюс», «Гарант», портал pravo.gov.ru).",{"children":6287,"direction":20,"format":16,"indent":14,"type":21,"version":19,"textFormat":14,"textStyle":16},[],{"createdAt":6289,"updatedAt":6289,"alt":6290,"uploaded_by":6291,"url":6293,"filename":6294,"mimeType":491,"filesize":6295,"width":2007,"height":2008,"focalX":495,"focalY":495,"id":6296,"thumbnailURL":20},"2026-05-24T08:16:07.502Z","Полезные факты о ваших правах по Закону о защите прав потребителей обложка",{"name":484,"role":485,"avatar":486,"id":487,"sessions":6292},[],"https://api.freshcheckastra.ru/api/media/file/%D0%98%D0%BC%D0%B5%D0%B5%D1%82%20%D0%BB%D0%B8%20%D0%BC%D0%B0%D0%B3%D0%B0%D0%B7%D0%B8%D0%BD%20%D0%BF%D1%80%D0%B0%D0%B2%D0%BE%20%D0%BE%D1%82%D0%BA%D0%B0%D0%B7%D0%B0%D1%82%D1%8C%20%D0%B2%20%D0%BE%D0%B1%D1%81%D0%BB%D1%83%D0%B6%D0%B8%D0%B2%D0%B0%D0%BD%D0%B8%D0%B8_%2030.png","Имеет ли магазин право отказать в обслуживании_ 30.png",293459,"6a12b3c74d876d34e35c90fc",[6298,6299,6300,6301],{"createdAt":1517,"updatedAt":1517,"name":1518,"slug":1519,"id":1520},{"createdAt":751,"updatedAt":751,"name":752,"slug":753,"id":754},{"createdAt":1522,"updatedAt":1522,"name":1523,"slug":1524,"id":1525},{"createdAt":1527,"updatedAt":1527,"name":1528,"slug":1529,"id":1530},{"status":514,"published_at":6303,"author":6304},"2026-05-24T08:16:09.189Z",{"name":484,"role":485,"avatar":6305,"id":487,"sessions":6306},{"createdAt":518,"updatedAt":518,"alt":519,"uploaded_by":487,"url":520,"filename":521,"mimeType":491,"filesize":522,"width":523,"height":523,"focalX":495,"focalY":495,"id":486,"thumbnailURL":20},[],"6a12b3c94d876d34e35c9117",200]